Identifying Leaders Within Your Practice

Tucker Worster Uncategorized

Part of any successful organization’s formula for success is its employees. One can simply not do it all alone, especially in a practice that has multiple departments or locations.  It is essential to have leaders that can make decisions that will drive the success of the practice. So, how do you find and develop those leaders? Look at potential, not …

5 New Year’s Resolutions for Your Practice

Tucker Worster Uncategorized

BE MORE POSITIVE Creating a positive and optimistic work environment can be infectious. Your positive outlook will rub off on others and create a fun and engaging work environment. PROVIDE MORE TRAINING & PROFESSIONAL DEVELOPMENT: Providing your team with opportunities to grow professionally will also help them grow on a personal level. It also shows that you are invested in …

The Impact of Great Customer Service

Tucker Worster Uncategorized

In today’s fast paced digital world, where questions, praises and complaints can happen in real time, great customer service is essential to the success of your practice. From referrals to online reviews, demonstrating to your patients a high level of customer service will spread the word about your business. Here are a few ways that customer service can impact your …

The Impact of Team Building

Tucker Worster Uncategorized

In a data driven world ruled by metrics and ROI, it can sometimes be difficult to gauge if things like company team building has a positive impact on a company’s bottom line. Quite simply, team building can be one of the most important investment you make.  Here are a few things that a fun, collaborative team build can accomplish. Opens …

5 Outside the Box Interview Questions That Will Help You Hire Quality Candidates

Tucker Worster Uncategorized

Interviewing potential job candidates can be time consuming and at times repetitive. It can be a challenge to get a sense of what motivates someone and if their skill set fits the needs of your practice. Typically, interview questions can be split into two categories: questions about ability/experience and questions about character. Perhaps the hardest questions to ask and evaluate …

Are Online Reviews Important To Your Practice?

Tucker Worster Uncategorized

Prior to the computer age a local practice could thrive with a marketing plan that consisted of a few print ads, a listing in the phone book and referrals from the practice’s existing patients. The process of how patients are finding their providers has changed drastically on in the last 20 years. More and more people, especially the baby boomer …

Increasing Efficiency in the Office

Tucker Worster Uncategorized

It seems to be one of life’s eternal questions: “How do I get more done in less time during each day?” Here are a few tips to becoming more efficient at work. Organize your space There is nothing that can make you feel less organized than a work space that is…well…less than organized. Make sure that your space is free and clear …

Turning the Clock Back Could Mean Less Productivity

Tucker Worster Uncategorized

This past Sunday at 2AM, Daylight Saving Time 2017 officially came to an end. Millions of people rejoiced in unison at the concept of gaining an extra hour of sleep. Even though we gain an hour, our biological clocks can easily be thrown off sync. As your coworkers walked through the door on Monday, it may have taken them a …

5 Things you Should Never Say to your Patients

Tucker Worster Uncategorized

People don’t always say the “right” things, and practice owners are not immune to that. When dealing with a patient, it is important to be aware of what comes out of your mouth and more importantly, how it will make your patient feel. Here are a few phrases you should never say: We are just super busy Everyone is busy. …

How to Make Your Practice Eco-Friendly (while saving money!)

Tucker Worster Uncategorized

‘Going Green’ is not only great for the environment, but it’s great for your wallet as well. There are many ways to make your practice green, and they may be simpler than you think. Here are some easy ways to make your practice environmentally-friendly. Try switching to post-consumer waste (PCW) If you can skip using paper completely, you should try …